Last updated: September 27, 2026

 

Loyalbox Inc ("LoyalBox," "we," "us"), located in El Cajon, California, provides SMS/MMS marketing and customer loyalty software to businesses. This policy explains how we collect, use and protect information through www.loyalbox.com, our text-message programs and our platform at login.myloyalbox.com.

 

Information we collect

- Information you give us: name, business name, email address, mobile phone number, billing details and messages you send us through forms or by text.

- Information collected automatically: IP address, browser/device type, pages visited, and cookies used for site functionality and analytics.

- Information our business customers upload: contact lists and opt-in records of their own subscribers, which we process on their behalf.

 

How we use information

To provide and bill for our services, respond to inquiries, send the text messages you've opted in to, send account and service notices, improve our website and services, prevent fraud and abuse, and meet legal and carrier requirements.

 

SMS / mobile information

We do not sell, rent or share mobile phone numbers or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators and providers that deliver the text messages on our behalf.

 

How we share information

Only with service providers that help us run our business (for example messaging carriers and aggregators, payment processors, hosting and email providers) under confidentiality obligations; when required by law or to protect our rights; or in connection with a merger or sale of our business. We do not sell personal information.

 

Data retention and security

We keep information only as long as needed for the purposes above or as the law requires, and we use reasonable administrative, technical and physical safeguards to protect it.

 

Your choices and California rights

You can opt out of texts at any time by replying STOP, and out of marketing emails with the unsubscribe link. California residents may request access to, correction of or deletion of their personal information, and will not face discrimination for exercising these rights. To make a request, email support@loyalbox.com or call (855) 282-2268.

 

Children

Our services are not directed to children under 13, and we don't knowingly collect their information.

 

Changes

We may update this policy and will post the new date above.

 

Contact

Loyalbox Inc, El Cajon, CA · support@loyalbox.com · (855) 282-2268