How do you count messages?
Each SMS sent to a unique phone number counts as one message. For instance, sending two text blasts to a list of 250 subscribers uses 500 messages.

What are rollover texts?
Unused texts at the end of each billing cycle roll over to the next, ensuring efficient use of your SMS marketing budget.

Can I get help with my campaigns after signing up?
Yes, plans $100 and up include a free onboarding session with our client success team, and we offer 1-on-1 consultations for a small fee.

What is a textword?
Textwords allow customers to join your SMS list by texting a specific word to your number, which adds them to your messaging list.

Can I get my own short code or dedicated number?
Yes, we offer short codes, toll-free, or local numbers, and can even provision existing landlines for text messaging.

What is a 1-on-1 onboarding session?
Our experts will develop a custom strategy for you, ensuring growth and higher response rates if followed consistently.

What if I go over my monthly message allowance?
If you exceed your allowance, you can pay for each additional message. Alternatively, you can request to cap your messages to prevent going over.

What carrier fees are charged?
Carrier fees vary by message type and region and are passed through at cost with no additional markup.